HOW TO ORDER
Follow the easy steps on our safe and secure website. Choose from the product menu on the left or use the search facility at the top of the page.
Call us on 0845 1300 631. The line is open Monday to Thursday 8.30am - 5pm and Friday 8.30am - 3pm excluding Bank Holidays.
If you have any queries please contact firstname.lastname@example.org
We use PROTX as our payment gateway. This ensures that your credit or debit card details are held 100% securely and checked with your bank.
Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transation process.
Fraud Prevention: Verified by Visa and MasterCard SecureCode
Verified by Visa (VbV) and MasterCard SecureCode (MSC), which use 3D Secure technology, are the latest fraud prevention initiatives launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction.
3D Secure is becoming an Industry Standard. By end 2008, Protx will require that all vendors use this service.
At present this is a voluntary service for customers. Once registered, however, this offers you the highest level of security on your card transactions, when ever you use the card on the internet.
Non Furniture Goods and Consumables are usually despatched within 24 to 48 hours to UK customers.
Furniture and Equipment usually takes up to 7 Days, however some items are made to order and can take longer.
BFPO, Northern Ireland and Channel Islands are delivered via ROYAL MAIL and will be charged at cost. Once you have placed your order, we will contact you with the exact cost based on the mix of products and the weight thereof.
Other furniture and equipment (and made to order) can take up to 3 weeks and you will be notified of this at the time of ordering.
By Royal Mail (Standard Domestic) Under £30 - £4.95
By Royal Mail (Standard Domestic) Under £60 -£5.99
By Royal Mail (Standard Domestic) Under £100 - £7.99
Carrier Parcel (next day delivery) Under £100 - £7.99
Carrier Parcel (next day delivery) Over £100 FREE
Delivery charges apply to Mainland UK - Excluding Highlands and Islands. We reserve the right to charge additional fees at cost for these areas and will contact you after the order if you are affected.
International orders are by request only.
All orders will need to be signed for upon delivery and arrowhair.com cannot accept any responsibility for orders that cannot be delivered due to there being nobody available to sign for the delivery at the indicated delivery address.
Please leave details if you are closed on a particular day, so that we can make sure that we avoid that day. For palletised deliveries (Salon Furniture) a failed delivery will incur a cost to you of £50+vat for each palette, before redelivery is made.
In addition, please see our Terms & Conditions.