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Arrow Hair & Beauty Supplies Ltd
Unit 2
New Meadow Road
Lakeside
Redditch
B98 8YW

Telephone Number
0845 1300 630
0845 1300 631

Fax Number
01527 520631


TERMS AND CONDITIONS

The following terms cover transactions between arrowhair.com and the Buyer for the sale of goods.

Definitions:

In this document the Seller means arrowhair.com and the Buyer means the purchaser of goods from the Seller.

Prices:

Prices and special offers are correct at the time of offer but are liable to change without prior notice. Prices exclude VAT and exclude carriage.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Ordering:

All orders placed as a result of this website, either via the internet or over the telephone are covered by these terms and conditions. We prefer orders to be placed online for the security of both the buyer and seller.

Payment:

Payment is due in full before dispatch of goods. If for any reason payment is not made or cleared, the seller retains the title to the goods until paid for (cleared funds) in full. Any additional costs in recovering the property will be charged to the Buyer.

Returned Goods:

If goods are to be returned, a returns authorisation must be obtained via e-mail. Goods must be returned within seven days of receipt unused, in perfect condition and in original packaging. Carriage of replacement items may be at buyers cost. For hygiene reasons the Seller cannot accept return of items that have been used except if the goods are faulty. Goods returned which have been damaged due to poor packaging by the Buyer will not be credited in full. Your Statutory Rights are not affected.

Shortages & Damages:

Goods must be inspected on receipt and all claims for shortages or damages must be made by the Buyer to the Seller within 24 hours of receipt of the goods and confirmed via e-mail within 24 hours. We accept no responsibility if damages or shortages are not reported within this time period.

The Seller can accept no responsibility for transport delays causing late deliveries. The Seller can accept no responsibility for consequences of delay in receipt of goods. Non-delivery of an order must be advised within seven days of the invoice date.

Cancellation:

Cancellation of goods after dispatch cannot be accepted. Goods that have been refused by the Buyer when delivery has been attempted will be subject to a handling charge of the carriage costs plus 25% in addition to any other remedies open to the Seller.

Fitness of Goods:

All goods are supplied for their intended purpose only. No responsibility will be accepted for damages caused by their use otherwise, or in any other country other than the United Kingdom.

Privacy

PRIVACY NOTICE

Identity and contact details of controller:

Arrow Hair & Beauty Supplies Ltd

2 & 3 New Meadow Road

Redditch

B98 8YW

01527 520630

matt@arrowhair.com

Statutory/contractual/condition of contract entry:

N/A

Type of personal data concerned and origin of data:

(If not secured directly from subject)

Name, Address, Telephone number, email, sales history, ip address

Purpose of processing:

To ensure correct invoicing and delivery addresses and contact details plus trade qualifications

Lawful basis for processing:

Legitimate Interest and vital interest

Processing period/data retention:

Arrow utilises the following criteria to dictate retention periods for data. All data is securely held and then disposed of at the conclusion of specified retention period.

Emails gathered through and for the purposes of marketing

Following initial consent to receive marketing emails, the subject may opt out at any time. Arrow acknowledges that consent is not indefinite and will look to reaffirm client consent at periodic intervals.

Personal Data held in accordance with contract fulfilment

Destroyed at termination of contract.

Date relating to transactions For as long as required by law but no longer than six (6) years

Rights under the GDPR:

To be informed     

To object

To restrict                

To erase

To rectify                 

To portability

To access

Recourse and complaints:

Matthew Speirs

Matt@arrowhair.com 

ICO.org.uk

Consequences of failure to provide and withdrawing consent:

All details must be reentered for invoicing purposes and no account history will be visible

Recipient or categories of recipients of the personal data:

(If any)

We do not pass any details onto any third party unless required to do so by law.

Safeguards in place:

Computers are password protected

Access to the server is password protected.

SSL Encryption on Websites

Automated decision making framework and rationale:

(If any)

The Right Not to be Subject to Automated Decision Making

This right prevents automated decisions being made which could damage an individual. Individuals have the right not to be subject to a decision when it is based on automated processing or produces a legal effect or similarly significant effect on the individual. Subjects must be able to gain human intervention, express their point of view and obtain an explanation of the decision and challenge it. This right does not apply to decisions surrounding contracts, authorised by law or based on explicit consent. It does not apply when the effect on the individual will not be significant or legal. Automated decisions must be based on explicit consent.

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