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Arrow Hair & Beauty Supplies Ltd
Unit 2
New Meadow Road
B98 8YW

Telephone Number
0845 1300 630
0845 1300 631

Fax Number
01527 520631


The following terms cover transactions between and the Buyer for the sale of goods.


In this document the Seller means and the Buyer means the purchaser of goods from the Seller.


Prices and special offers are correct at the time of offer but are liable to change without prior notice. Prices exclude VAT and exclude carriage.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).


All orders placed as a result of this website, either via the internet or over the telephone are covered by these terms and conditions. We prefer orders to be placed online for the security of both the buyer and seller.


Payment is due in full before dispatch of goods. If for any reason payment is not made or cleared, the seller retains the title to the goods until paid for (cleared funds) in full. Any additional costs in recovering the property will be charged to the Buyer.

Returned Goods:

If goods are to be returned, a returns authorisation must be obtained via e-mail. Goods must be returned within seven days of receipt unused, in perfect condition and in original packaging. Carriage of replacement items may be at buyers cost. For hygiene reasons the Seller cannot accept return of items that have been used except if the goods are faulty. Goods returned which have been damaged due to poor packaging by the Buyer will not be credited in full. Your Statutory Rights are not affected.

Shortages & Damages:

Goods must be inspected on receipt and all claims for shortages or damages must be made by the Buyer to the Seller within 24 hours of receipt of the goods and confirmed via e-mail within 24 hours. We accept no responsibility if damages or shortages are not reported within this time period.

The Seller can accept no responsibility for transport delays causing late deliveries. The Seller can accept no responsibility for consequences of delay in receipt of goods. Non-delivery of an order must be advised within seven days of the invoice date.


Cancellation of goods after dispatch cannot be accepted. Goods that have been refused by the Buyer when delivery has been attempted will be subject to a handling charge of the carriage costs plus 25% in addition to any other remedies open to the Seller.

Fitness of Goods:

All goods are supplied for their intended purpose only. No responsibility will be accepted for damages caused by their use otherwise, or in any other country other than the United Kingdom.


We make a commitment to protect your privacy and promise only to use information collected about you in accordance with the Data Protection Act
1998 and the European Directive on Privacy and Electronic Communications
(2002/58/EC) and other laws and regulations that may come into force from time to time.

We will not pass your information on to any third party.

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